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Senior CRM Executive

CHANEL

Ho Chi Minh City, Ho Chi Minh City, Vietnam Full time July 13, 2026
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Vacancy Description

Role Mission

The Fragrance and Beauty Senior CRM Executive is responsible for developing and executing client relationship strategies that drive client acquisition, engagement, and loyalty across all retail channels in Vietnam. This role partners with cross-functional teams to deliver data-driven client engagement, oversee end-to-end campaign management, and ensure exceptional client care. The Senior CRM Executive plays a pivotal role in enhancing the client experience, optimizing CRM operations, and contributing directly to the growth of Chanel Vietnam.

Key Responsibilities:

1. Client Strategy & Performance

  • Partner with cross functional teams to shape and execute the Vietnam CRM strategy, with a focus on growing the client base and deepening client engagement and loyalty.
  • Develop a client engagement model, leveraging data-driven insights to deliver tailored content via the most effective channels at pivotal moments.
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