Senior CRM and Data Analyst

General Responsibilities:
1. MAINTAIN A HIGH LEVEL OF CUSTOMER DATA QUALITY AND COMPLIANCE:
* Improve the customer database quality and animate the retail teams to share best practices in customer data capture and data security
* Ensure regular monitoring of the customer database by developing dedicated analyses and reports
* Improve the customer data quality through the in-house data quality management tool by deduplicating customers and fix means of contact in error
* Develop assets to train sales team on customer data management
* Manage and ensure the compliance of customer database and its security
2. DEVELOP CUSTOMER KNOWLEDGE TO BETTER SERVE OUR CUSTOMERS:
* Be responsible for customer knowledge for the subsidiary by sharing retail, omnichannel, and customer-oriented insights
* Analyze customer behaviors and retail performance, and share the analysis with all r...