Senior Critical Account Manager, IES

**Overview**

Intuit Enterprise Suite (IES) is building a dedicated Escalation team to support our highest-value enterprise customers through complex, high-stakes moments with the platform. At any given time, hundreds of IES accounts are navigating serious challenges — situations with real operational and financial consequences for the businesses depending on us. Our Customer Success Managers work hard on behalf of these customers, and this team exists to make sure the most critical situations have the dedicated, senior-level attention they require.

As a Senior Critical Account Manager, you will own the end-to-end lifecycle for our most complex escalations — accounts where the stakes are high, the internal coordination is difficult, and resolution requires someone who can hold everything together over weeks. You will carry a book of 15–20 active cases, co-own the weekly product and engineering review that drives systemic resolution, and serve as a force multiplier for ...