Senior Conversational AI Delivery Engineer

As a Senior AI Delivery Engineer in the Solution Delivery department, you will be a hands-on technical owner responsible for designing, building, and deploying enterprise-grade conversational AI and agentic automation solutions on the Omilia platform. You will serve at the intersection of AI engineering and client delivery — translating complex CX requirements into production-ready implementations. This role is structured as the entry point to technical leadership at Omilia.

Accountabilities

• Own technical delivery quality from design through go-live and hypercare — ensuring on-time, on-budget outcomes aligned with client CX goals.
• Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs.
• Proactively identify and manage delivery risks, escalate complex technical issues, and drive resolution with urgency.
• Provide technical guidance an...