Senior Contact Center Tech Lead - Hybrid Operations

Link-Worldwide is seeking a leader for the Contact Center Engineering Operations and Support team in Mexico City. This key role requires at least 5 years of experience in technical leadership within Contact Center environments. Candidates should have a proven track record in managing vendors and ensuring SLA compliance.

The position supports 24/7 operations with a hybrid work model of three days in-office and two days remote. Compensation ranges from $80,000 to $120,000 per month.