Vacancy Description
Responsibilities
- Review and handle claims according to the established standard procedure.
- Responsible for more complex tasks, such as evaluating difficult or high-cost claims, determining settlements, managing escalated customer concerns, and offering mentorship and training to junior colleagues.
- Takes decisions on high cost and complicated cases based on standard operating procedures.
- Ensure timely and accurate processing of approved claims for payment, including coordinating with other departments or third-party administrators.
- Take on extra responsibilities to efficiently assist the Team Leader in achieving team KPIs and serve as a substitute for the Team Leader when required.
- Other ad hoc duties as required.
- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, se...
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