Senior Case Manager (Quilmes) (Buenos Aires)

About the Role

The Senior Case Manager is responsible for resolving all technical and non‑technical issues related to Expereo’s services, through liaising with our customers and local providers. He/She will identify and establish new processes and continuously optimize existing ones to enable Expereo to offer excellent and unrivalled customer service experience.

Responsibilities

• Work together with a team of Network and System administrators towards a common preset goal.
• Analyze technical needs, requirements, and the network’s infrastructure design, integration, and operations.
• Provide timely response to all incidents and performance alerts.
• Categorize issues for escalation to appropriate technical teams.
• Handle complex issues and act as SME to resolve challenging L2 and L3 network issues.
• Act as first‑level support escalation.
• Responsible for Network and Data Communication Systems.
• Apply ...