Senior Call Center Manager, Collections

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The Senior Manager, Call Center Collections is responsible for leading the strategic and operational performance of an inbound and outbound collections contact center. This role oversees multiple teams of leaders and agents, ensuring the achievement of key performance indicators (KPIs), regulatory compliance, operational efficiency, and an exceptional customer experience.

The Senior Manager will drive performance through strong analytics, coaching, workforce optimization, quality assurance, and continuous process improvement.

Key Responsibilities

Leadership & Operational Management