Senior Business Process Consultant - Automotive Warranty Programs

Position Summar

Sr. WRAP (Warranty Review Assistance Program) Consultant for dealership to assess, optimize, and implement best-practice operational processes using CDK applications and tools focusing on Parts and Service. This role focuses on improving throughput, profitability, technician and advisor productivity, inventory accuracy, pricing discipline, and system utilization to drive measurable improvements in departmental performance.

The consultant applies deep Parts & Service operational knowledge, CDK product expertise, and analytical insight to identify workflow gaps, define solutions, and coach dealership personnel through sustainable, data-driven improvements that maximize return on their investment in CDK solutions.

This role also supports OEM warranty labor rate optimization and uplift initiatives by ensuring dealership processes, documentation, and system configurations support compliant and successful submissions.