Senior Business Analyst (ServiceNow) - (High Level Clearance - Remote US)

Description

ICF is seeking an experienced Senior Business Analyst to support ServiceNow modernization and continuous improvement efforts for a federal mission environment. This role is intended for a senior business analyst who can lead requirements activities, guide stakeholders, influence delivery direction, and translate operational needs into practical ServiceNow solutions.

The ideal candidate brings deep experience in business analysis, Agile delivery, and ServiceNow-oriented workflow improvement. You will work across business and technical teams to define scope, refine requirements, facilitate decisions, and support delivery through design, testing, and release. You should be confident leading requirements discussions, identifying dependencies and risks, and ensuring solutions remain aligned to mission needs.

**Job Location:** Remote work is authorized. Must support US Eastern time zone working hours _._

*If you accept this position, you shou...