Vacancy Description
Description
Responsibilities
Assess and anticipate user and business needs, expectations, and pain points within the ServiceNow ecosystem for both Customer Service Management (CSM) and Source-to-Pay Operations (S2P) modules.Provide data-driven, prioritized, actionable recommendations to enhance the user experience across CSM and S2P modulesIdentify gaps in existing functionality and review requirements with stakeholders across various business functions.Communicate Solutions effectively to relevant stakeholders, ensuring alignment on business changesTransform Requirements from stakeholder feedback into clear, comprehensive, and concise documentation throughout the SDLCConduct Review Sessions to gain approval of requirements and manage changes using standard control processesCreate and maintain documentation and project-related artifacts, specific ...
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