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Senior Business Analyst

Insight

dubai, dubai emirate, United-Arab-Emirates Full-time June 29, 2026
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Vacancy Description

Senior Business Analyst - ServiceNow

Salary: 43,000 AED per month

Location: Dubai, UAE

Duration: 6 - 12 months

We are seeking a Senior Business Analyst to Lead requirements capture, process documentation and stakeholder validation activities across a ServiceNow ITSM transformation programme. This role contributes to workshop delivery, user story documentation and UAT support across the programme lifecycle.

Responsibilities

  • Lead requirements elicitation, validation and documentation across ITSM, ITAM, HRSD and integration workstreams
  • Facilitate stakeholder workshops to define and confirm process flows, approval matrices and service lifecycle requirements
  • Produce and maintain user stories, process maps, acceptance criteria and requirements traceability matrices aligned to programme scope
  • Coordinate with process owners to validate configured workflows and ensure alignment ...

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