Senior Associate, Service Desk

Description

Position Summary

The Service Desk team is responsible for delivering exceptional technology support and customer service to employees across Ares Management's global offices. The Senior Engineer, Service Desk serves as a technical leader within the Service Desk function, providing advanced troubleshooting, mentoring junior team members, driving operational excellence, and partnering closely with infrastructure, cybersecurity, workplace technology, and business stakeholders.

This role is responsible for resolving complex technology issues, improving support processes, leading initiatives that enhance end-user experience, and leveraging automation and emerging technologies to increase operational efficiency. The Senior Engineer is expected to contribute strategically to Service Desk operations while maintaining a high standard of client service and professionalism.

Primary Functions and Essential Responsibilities

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