Senior Associate - Product Operations & Communications Lead

As a **Senior Associate - Product Operations & Communications Lead** supporting **Card Account Management** and **Card Financial Transactions** , you will standardize portfolio operating rhythms, deliver executive-ready updates on progress and releases, and maintain Confluence and other sources of record. You'll run leadership forums and monthly operating meetings end-to-end, strengthen backlog/book-of-work hygiene, and use firm-approved AI tools to accelerate drafting with stakeholder validation before publishing.
This role is ideal for someone who enjoys **problem-solving, simplifying complex journeys, and improving how teams work** -with an emphasis on using **AI responsibly to accelerate research, documentation, and communication** (not replacing judgment).

Job responsibilities

+ **Own the communications cadence (AI-enabled):** Actively collect/solicit accomplishments and milestones from stakeholders, then use approved AI tools to help consolidate inp...