Senior Assistant Purser

Position Summary

The Senior Assistant Purser plays a key role in delivering an exceptional guest experience by leading a team of service professionals and ensuring smooth, efficient, and high-quality operations. This position is responsible for fostering a guest-centric culture, handling service recovery, optimizing operational processes, and maintaining compliance with health and safety standards. The ideal candidate is a strong leader with a passion for service excellence, innovation, and team development in a fast-paced, dynamic environment.

Key Responsibilities

Guest Services Leadership & Team Management

• Lead, mentor, and coach the Guest Services team to deliver outstanding, personalized service.

• Foster a positive, inclusive, and performance-driven team culture.

• Provide continuous training and career development opportunities for staff.

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