Senior Assistant Manager, Digital Transformation (Academic Services)

Overview

The Office of Academic Services (OAS) supports the University’s educational goals and manages academic learning across NTU. This role focuses on digital transformation and data governance in Academic Services by managing key student academic systems, primarily the core of the Student Management System (SMS) and other academic SaaS platforms.

Key Responsibilities

• Academic Services Systems Implementation and Management: Manage and coordinate key student academic systems, including implementation and ongoing management of the SMS core and other SaaS systems. Coordinate changes, enhancements and follow‑up with academic, IT and project teams to deliver solutions aligned with functional requirements and governance standards. Drive user adoption through feedback, training and continuous improvement.
• Data Governance, Request Management and Stewardship: Serve as the primary contact for academic system and data requests within Academic Servic...