Senior Architect for Conversational AI Systems

Transform customer engagement at Wawanesa as a Senior Architect specializing in Conversational AI and Contact Center architecture. Enjoy a blend of remote and in-office work.As a vital member of the Technology Solutions Architecture team, your role focuses on designing and integrating cutting-edge contact center solutions using Genesys Cloud CX and AWS. Your leadership will guide project teams in creating intuitive AI-driven experiences for members and brokers alike.Key Responsibilities:
• Create comprehensive architecture for cloud-native solutions
• Direct design of omnichannel contact center technology
• Collaborate on integrating AI solutions in customer interactions
• Develop standards for architecture practices and frameworks
• Guide continuous improvement initiatives in technologyRequirements:
• 10+ years in full lifecycle solution design
• 5+ years in an architectural role
• Extensive experience with AWS services and Genesys Cloud CX
• Strong understa...