Senior Application Support Engineer

Service Applications Consultant Rate: £400-£450/day (Outside IR35) Length: 1 - 3 Months (short term, with potential extension) Location: Harrogate (remote/hybrid) Overview We are looking for a hands-on Service Delivery / Business Applications Consultant to support the stabilisation and improvement of our Business Systems support function following recent change activity. This is a short term contract, for someone who can come in with a strong understanding of the support needed, and systems already in place. This role will focus on embedding processes, improving support models, and producing clear, practical documentation. ________________________________________ Key Responsibilities Develop and finalise SOPs, runbooks, and knowledge articles Define and improve the Business Systems support operating model Support implementation of a single support gateway Improve and standardise ITSM processes (Jira / Service Management) Review and document JML (Joiner / Mover / Leaver) proce...