Senior Application Analyst Programmer (Calypso, Contract)

Main Responsibilities

• Quickly resolve user-impacting incidents through thorough investigation and consistent communication throughout the incident lifecycle.
• Proactively identify workarounds and effectively coordinate stakeholders during major incidents, ensuring timely updates to users, senior management, and IT teams.
• Address user requests efficiently, prioritizing based on urgency and business impact. Escalate when necessary while maintaining ownership as the users main point of contact.
• Analyze Java code to identify issues and recommend improvements or modifications.
• Implement long-term solutions to eliminate recurring issues by performing root cause analysis and recommending enhancements such as new features, automation, or improved documentation.
• Act as the key liaison between IT and stakeholders, collaborating with support engineers, end users, and various teams across the department.