Senior API & Systems Support Engineer

SOCi is seeking a Senior Product Support Engineer to act as a technical expert within the Customer Success team. The role focuses on isolating, troubleshooting, and resolving complex issues, including product bugs and multi-system integrations, interfacing with Engineering to drive long-term solutions.

The ideal candidate will perform root cause analyses in backend systems and APIs, use SQL databases, and mentor teammates while maintaining professionalism under high-pressure customer