Role Objective
Drive efficient Order-to-Cash (OTC) collection activities to maximize cash flow, reduce overdue receivables, ensure policy compliance, and support continuous process improvement while providing training and guidance to new team members.
Key Responsibilities
Execute end-to-end Accounts Receivable (AR) and collection processes.Monitor customer accounts, perform collections, and drive timely cash recovery.Conduct dunning activities and manage customer-facing communication.Resolve disputes, billing inquiries, credit issues, and refund requests in collaboration with internal stakeholders.Review and clear unallocated cash and credit balances with the Cash Application team.Prepare AR, collection, and aging reports with accuracy and timeliness.Support month-end activities, including accruals and adjustment preparation.Perform root cause analysis and recommend correcti...