Senior Analyst Customer Success

**Overview**

**About Business Unit:**

The Customer Success team spearheads Epsilon's efforts to drive client adoption of our platforms and deliver measurable business value from investments made. The team works with key decision-makers on the client-side to Dicover emerging needs and advises on ways in which Epsilon's platform suite can help. Our efforts are focused on driving higher customer satisfaction, revenue retention and the creation of growth opportunities within existing clients.

**About The Role:**

We are seeking a Senior Analyst to partner closely with client-facing Client Success leads to drive data-driven insights across Epsilon client engagements, particularly in the Loyalty and Customer Data Platform (CDP) space.

This role focuses on deep analytical exploration of client data to uncover opportunities for improving loyalty programs, CRM effectiveness, and overall customer lifecycle performance. The analyst will translate comple...