Senior Amazon Connect Architect - Omnichannel CX Leader

TAT IT Technolgies seeks a Senior Amazon Connect Solution Architect to lead end-to-end design and implementation of Amazon Connect-based contact centre solutions in Malaysia. You will drive omnichannel customer journeys, IVR design, and integrations with CRM and enterprise apps, leveraging AWS services for performance and security.

The role requires hands-on experience with Amazon Connect and AWS ecosystem, plus leadership to mentor engineers and collaborate with stakeholders across business and