Senior AI & Voice Automation Specialist

Key Responsibilities: Build intelligent voice journeys and conversational experiences Create AI-powered voice agents that sound natural, helpful, and fast Design and optimize customer interactions to improve satisfaction and automation rates Fine-tune voice quality, response times, and overall user experience Continuously improve performance through data and analytics Build virtual assistants across voice and digital channels Develop prompt strategies and knowledge-grounding frameworks Work with leading LLM technologies and AI orchestration tools Implement safeguards, escalation paths, and quality controls Measure and improve AI performance, accuracy, and customer outcomes Connect AI solutions with business systems and customer platforms Build robust API integrations and automated workflows Ensure customer-facing systems are scalable, reliable, and resilient Create solutions that make life easier for customers and internal teams alike Develop AI-driven insights around customer interact...