Senior AI Chatbot & Customer Service Lead

Bybit Limited is seeking a Client Service Analyst – (Senior) AI Chatbot to lead end‑to‑end bot management for Bybot across live chat, Help Center and webforms. You will analystically improve resolution, routing, and self‑service efficiency while ensuring quality across English and Mandarin content.

The role requires 5–7 years in chatbot/AI operations within fintech customer service, with strong collaboration across product, engineering, and CS teams.