Senior Account Manager for Legacy Club (Vancouver)

Cultivate long-term relationships with Vancouver Canucks' Legacy Club members as a Senior Account Manager. Focus on personalized customer service and VIP engagement while maximizing membership advantages. This role is pivotal within the Ticket Sales & Service team, aimed at enhancing the experience for Season Ticket Members with over 25 years of loyalty.

Your responsibilities include managing key accounts, facilitating in-person engagements, and driving the promotion of ticket products. You will also collaborate with the Membership Benefits Coordinator to create exclusive events catering to valued members.

Key Responsibilities

• Manage assigned Legacy Club accounts and foster strong relationships
• Execute exclusive Legacy Club events and benefits
• Arrange minimum yearly in-person engagements with each member
• Address Game-Day requests and ensure timely service
• Provide feedback to improve customer service and revenue
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