Senior Access Lead / lead receptionist

The post holder will berequired to lead om implementation and embedding all the elements of moderngeneral practice at their surgery site in order to achieve and maintaincompliance with the new GP contract.

The role will be tooptimise the patients journey and be an ambassador for the practice. Thepurpose of the post holder is to take every opportunity to ensure that thepatients presenting issue is managed in the most appropriate way. This role willinclude ensuring all PCT staff are trained and competent in care navigation andworkflow. They will be first point of contact for members of the PCT and takeresponsibility for the day to day running of the reception and the team.

Main duties of the job

• Be an integral member of the site Reception PCT, working alongside the staff.
• Induction and training of all members of the PCT to agreed standards and ongoing review.
• Update HR records as necessary.
• On an ongoing basis gather dat...