SEND Tribunal mediation and complaints officer

3-month contract role with a local authority

Summary

This is a 3-month contract role with a local authority, focused on managing and resolving complaints, mediation cases, and tribunal matters. The position is crucial for ensuring fair, timely, and person‑centred dispute resolution, aligning with organisational policies, statutory requirements, and best practices. The role aims to minimise risk to the organisation while maintaining high standards of service delivery.

Responsibilities

• Manage a caseload of complaints, mediation cases, and tribunal applications, ensuring timely and effective resolution.
• Investigate complaints thoroughly, gather evidence, analyse information, and prepare clear reports and recommendations.
• Act as a key point of contact for complainants, service users, and representatives, ensuring professional and empathetic communication.
• Coordinate and facilitate mediation processes to achieve...