Vacancy Description
Transform your career with Semperis as a Product Support Specialist in a hybrid setup, serving Toronto and Ottawa. This role involves solving technical issues and providing excellent service for cybersecurity products.
As part of Semperis' Technical Delivery team, you’ll be instrumental in managing customer inquiries, ensuring seamless operation of security and identity products. Your technical skills will help shape product enhancements driven by customer input.
Key Responsibilities:
• Effectively troubleshoot and resolve technical issues
• Acquire in-depth knowledge of assigned Semperis products
• Monitor service queues to maintain SLA compliance
• Create and maintain knowledge base resources
• Assist with technical training and product education
Requirements:
• 2-4 years in enterprise IT or software environments
• Hands-on experience with Active Directory management
• Proven track record in customer support roles
• Awareness of cloud technologies ...
As part of Semperis' Technical Delivery team, you’ll be instrumental in managing customer inquiries, ensuring seamless operation of security and identity products. Your technical skills will help shape product enhancements driven by customer input.
Key Responsibilities:
• Effectively troubleshoot and resolve technical issues
• Acquire in-depth knowledge of assigned Semperis products
• Monitor service queues to maintain SLA compliance
• Create and maintain knowledge base resources
• Assist with technical training and product education
Requirements:
• 2-4 years in enterprise IT or software environments
• Hands-on experience with Active Directory management
• Proven track record in customer support roles
• Awareness of cloud technologies ...
Ready to Apply?
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