Seller Support Management and Vendor Management - Executive

Key Responsibilities

Core Responsibilities

• Act as a liaison between external partners and internal stakeholders to ensure issues are addressed promptly and effectively.
• Manage, monitor, and follow up on outstanding cases, tasks, or operational issues to ensure timely resolution.
• Escalate issues where necessary and propose alternative solutions to minimize delays and business impact.
• Identify recurring issues, process gaps, and opportunities for improvement to enhance efficiency, service quality, and operational consistency.
• Collaborate with cross-functional teams and maintain accurate operational records and reporting.

Functional Area 1: Seller Support Management

• Serve as the first point of contact for sellers, handling daily inquiries and providing accurate responses within agreed service levels.
• Guide sellers on operational processes, policies, and requirements.