Vacancy Description
About the Company
A well-established property developer committed to creating innovative properties using sustainable practices to benefit the community. The team is growing and seeking talented individuals who can contribute to the company's success.
About the Job
- Develop and improve customer care policies and standard operating procedures (SOPs).
- Plan and execute the delivery of vacant possession to customers, ensuring all documentation is ready and compliant.
- Monitor and resolve all identified defects from validation to final completion.
- Develop and implement strategies to increase customer satisfaction.
- Coordinate contractor schedules and provide performance feedback on rectification works.
- Prepare regular reports on defect rectification and other project updates.
- Lead pre-delivery and readiness inspections to ensure quality standards.
- Assess the quality management system a...
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Submit your application for SE / AM - Customer Experience & Process Improvement (Property) at Randstad Malaysia
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