Scientific IT Service Desk Manager

**Req ID:** RQ224030
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** None
**Job Family:** Contact Center
**Skills:**
Analytics,Information Technology (IT) Services,Life Science,Science
**Experience:**
5 + years of related experience

**Job Description:**

GDIT is seeking a **Scientific IT Service Desk Manager** to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health.

**Responsibilities:**

+ Lead and supervise multi-tier IT service desk teams supporting scientific computing, laboratory, and clinical research environments.
+ Manage deskside, Tier 3 engineering, and specialized scientific instrument support for researchers and clinicians.
+ Oversee support for heterogeneous endpoints including Windows, macOS, Linux, iOS, and scientif...