Vacancy Description
Responsibilities
- Manage front desk duties with a customer service mindset meeting realistic challenges and demands of a primary and secondary school setting.
- Answer phone calls, attend to walk‑in visitors, take messages, respond to enquiries and provide general useful information in a dynamic environment where calls are volumous.
- Maintain customer‑related information when required, e.g., phone log.
- Communicate with teachers regarding parents’ feedback/messages from phone calls or walk‑in parents.
- Handle daily varied demands and queries from parents, students, vendors, staff, etc.
- Render first‑level assistance to walk‑in students’ needs including sick and injured students, and immediately escape the case to other colleagues in the office if it is beyond superficial cases.
- Handle and support situations when students vomit or soiled their clothes.
- Assist students in times of need, e.g., lost & found.
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