Scheduling Specialist

Ko tō tūranga – your role

As Channel Scheduling Specialist – Retail, you will play a key role in helping One NZ deliver a seamless omni‑channel customer experience by ensuring our frontline retail teams are scheduled effectively and supported to perform at their best. Working closely with the Senior Scheduling Specialist, you will help coordinate day‑to‑day rostering across touch, talk, and type channels, making sure schedules are accurate, compliant, and aligned to customer demand, store trading patterns, and business priorities.

Ko Tō Mahi – What You’ll Do

• Maintain workforce schedules in line with weekly and daily operational requirements, while ensuring compliance with NZ labour laws and company policies
• Prioritise incoming work from shared inboxes and team emails to keep scheduling activity moving efficiently
• Identify opportunities to improve scheduling processes and support better productivity and operational efficiency <...