SaskEnergy Contact Centre Operations Lead

Join SaskEnergy as the Contact Centre Manager to oversee workload forecasting and enhance customer service delivery. Focus on strategic operational management and staff development in this role.
In the role of Contact Centre Operations Lead, you will manage a dedicated team while monitoring performance and ensuring alignment with strategic objectives. Your responsibilities include setting performance indicators, optimizing capacity planning, and directly resolving complex customer escalations. Collaboration with the wider management team will drive continuous improvement and enhance operational processes.
Key Responsibilities:
• Manage business unit performance against established targets
• Develop and coach staff for higher engagement
• Ensure financial control and customer satisfaction
• Analyze workload and forecast resource requirements
• Supervise billing and revenue collection processes
Requirements:
• Degree in Business Administration or related field<...