Sap Service Delivery Manager

Skillset

: SAP Service Delivery Manager

Experience

: 15 - 22 Years
Job Location

: Chennai / Bangalore

Job Description

:

Role Summary

SAP SDM responsible for

end‑to‑end delivery and governance of SAP services (AMS / Projects / Enhancements)

across customer accounts. The role acts as the

primary interface between client stakeholders and delivery teams

, ensuring

SLA adherence, service quality, operational stability, and continuous improvement

.

Key Skills & Competencies

Functional & Technical

Strong SAP expertise (S/4HANA / ECC)
Understanding of:
SAP modules (SD/MM/FICO/PP etc.)
SAP integrations (PI/PO, APIs, BTP)
Knowledge of AMS and support models

Service Management

ITIL processes (Incident, Problem, Change, Release)
SLA/KPI governance and reporting
Experience in ServiceNow or similar tools