SAP Basis Analyst - 1st Level Support (M/F/D)

**YOUR BRILLIANT FUTURE IN TECH IS NOW**
Welcome to the world of Zoi! We transform manufacturing and retail enterprises through AI-first strategies that deliver measurable business value. We don't just advise: we implement, operate, and scale solutions that turn AI adoption into competitive advantage.
We are expanding our European teams in Guadalajara, Mexico City and Ho Chi Minh City. Just choose your favorite Zoi city! Travel between our locations is possible.
WHAT YOU DO
As our 1st Level Support for SAP Managed Services, you are the heartbeat of our SAP Basis operations. You ensure our clients' core systems remain stable and performant. Your mission includes:
- Frontline SAP Monitoring: React swiftly to alerts from SAP Solution Manager, CloudWatch, Nagios, and Zabbix to maintain system health.
- Rapid Triage: Act as the first point of contact for client calls, performing initial diagnosis and documentation within Jira to keep our workflows lean.
- SAP Basis Trou...