Vacancy Description
Responsibilities
- Support development of AI-powered service and sales agents in Salesforce
- Configure Salesforce Flow, Omni-Channel Routing, and AI-driven case management
- Work with third‑party AI, NLP, and RPA tools
- Help integrate AI workflows across platforms to improve efficiency
- Work directly with clients to understand needs and guide AI adoption
- Assist in training client teams on AI-powered service and sales tools
- Test, refine, and improve AI-powered service experiences with senior engineers
Requirements
- Basic understanding of Salesforce Service Cloud
- Interest in AI, automation, and chatbot development
- Familiarity with third‑party AI platforms or RPA tools is a plus
- Willingness to learn quickly and adapt to new technologies
- Strong communication skills for non-technical users
- Problem‑solving mindset and attention to detail ...
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