Vacancy Description
**About the Role & Team**
As the Support and Service Manager, you will provide leadership and coaching to teams of Disney Vacation Club (DVC) Cast Members. You will also focus on labor needs and management of the DVC Sales Organization (200+ Cast Members) and operationalizing DVC presence onboard Disney Cruise Line, at the Walt Disney World Resort, and virtual event production. Additionally, you will provide daily operations support to the Sales and Lead Generation Teams.
You will report to the Sales Operations Manager.
This is a Full-Time role.
**What You Will Do**
+ Oversee different areas of the operation including multiple Sales Centers around Disney Property, virtually and on Disney Cruise Line
+ Provide coaching to the Operations team to help them achieve higher levels of Cast and Guest service
+ Communicate team expectations, monitor team performance and reviewing job contributions
+ Improve process efficiencies across the op...
As the Support and Service Manager, you will provide leadership and coaching to teams of Disney Vacation Club (DVC) Cast Members. You will also focus on labor needs and management of the DVC Sales Organization (200+ Cast Members) and operationalizing DVC presence onboard Disney Cruise Line, at the Walt Disney World Resort, and virtual event production. Additionally, you will provide daily operations support to the Sales and Lead Generation Teams.
You will report to the Sales Operations Manager.
This is a Full-Time role.
**What You Will Do**
+ Oversee different areas of the operation including multiple Sales Centers around Disney Property, virtually and on Disney Cruise Line
+ Provide coaching to the Operations team to help them achieve higher levels of Cast and Guest service
+ Communicate team expectations, monitor team performance and reviewing job contributions
+ Improve process efficiencies across the op...
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