Sales Support Executive

Job Purpose

Provide comprehensive support to the trade, corporate and direct customers across all sales channels within UAE Sales with high level of efficiency to deliver results. Collaborate with the field sales force and commercial managers on all sales and marketing activities with the aim of achieving the set revenue target.

Job Accountabilities

• Support internal/external customers with all fares, pricing and sales related queries and provide technical advice to effectively resolve persistent GDS issues.
• Evaluate, negotiate, and secure group travel requests, charter flights, MICE deals and assist customers with all booking/ticketing and special requirements.
• Gather and share relevant information on all competitors fares/rules, special incentives/promotions, policies, market trends, sales processes on daily basis and provide recommendation where necessary to improve EK market position and minimise impact on revenue.