Sales SAP SD Support

Job Purpose

Define , implement/customize and support Warehouse and Logistic function using SAP and other IT applications as a tool to improve business agility, growth and responsiveness and enhance processes and IT compliance.

Job Context & Major Challenges

Major Challenges:
•Challenge is to provide 24X7 supports for business function with minimum application issues with tight service levels to business users as delay in resolution impacts business function.
• The role also considers application implementation, getting deeper on daily status and on time delivery. Getting business function agreement and alignment.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1Application Management• Ensure the Business Support on daily ticket monitoring and Application stability.
• Achieve 100% SLA and ensure all deliverables are as per the agreed timelineKRA2Pe...