Main Accountabilities
Optimal service to customers:
Process sales orders in Azelis ERP. Tackle any deviation (price, SHEQ, …) with Commercial Assistants. Request credit release.Ensure proper follow up of order pipe. Track deviations and maintain dates and data.Coordinate with Procurement Specialists to ensure timely order fulfillment.Handle downstream logistics (warehouse picking, transportation).Take care of export arrangement where applicable.Rationalize cost per unit, using various leverages (bundling of multiple orders, limitting partial deliveries, avoiding express, …).Accrue logistic costs properly (transport, surcharges & demurrages, other logistics costs). Report any deviation in automatic calculation to logistics team.Handle any inquiries related to orders and order documentation from customers, forwarders, customs and warehouses.Advise Customers on any pain point which would ...