Vacancy Description
Key Performance Areas:
Internal Sales / Customer Service Functions:
Internal Sales / Customer Service Functions:
- Direct liaison (via email, telephonically, etc.) between the sales force, customers, and company
- supply chain to fill all internal and external customer orders timeously and accurately.
- Receiving, processing and distribution of all customer orders.
- Handling of customer queries should they arise.
- Manage incoming calls from suppliers and customers.
- Identify back orders or no stock items and communicate with the client and sales force as to status.
- Close off back orders and ensure stock is received / dispatched according to customers’ requirements, within the specified time frame.
- Field and follow up on order and delivery queries.
- Process and submit proforma and/or urgent quotations within the specified time frame.
- Process FOL (Free on Loan) orders and ensure the relevant agreements are complet...
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