SaaS Product Support Engineer: Troubleshooter & Customer Advocate

Simplexts is seeking a Technical Support Specialist in Lahore, Pakistan. The role focuses on responding to client queries, troubleshooting technical issues, and contributing to continuous improvement initiatives. Candidates should have a Bachelor's degree in Computer Science and at least 2 years of experience in technical support within the SaaS industry.

Familiarity with software systems, databases, and ticketing systems like Jira or Zendesk is essential. This position offers opportunities to work in a dynamic environment with a focus on client satisfaction.