S2 Support Engineer (Somerset West Onsite)

ENVIRONMENT:

YOUR strong technical ability & problem-solving skills are wanted by a dynamic ICT Service Provider in Somerset West to fill the role of its next S2 Support Engineer. You will be responsible for handling support requests, troubleshooting technical issues, assisting with escalations, and contributing to ongoing improvements across systems and processes. This is a role for someone who enjoys solving problems, working with structure, and taking ownership of tasks from start to finish. Applicants will require 4-5 years suitable work experience including strong troubleshooting, problem-solving skills and the ability to handle increasing complexity over time.

DUTIES:

Support & Troubleshooting (Core) -

·        Handle incoming support requests via the Helpdesk system.

·        Diagnose and resolve user, system, and network-related issues.

·        Ensure all work is logged clearly with notes and next steps.