Russian-speaking Operations Customer Expert – On-site, Lisbon

Type: Full-time | Rotational shifts | Paid training

Start Date: 06/04 or 20/04

Role Overview

We are seeking a Russian-speaking Operations Customer Expert to join a global tech support team. You will provide post-sales support and troubleshooting for advertisers, helping them optimize campaigns on social media platforms. This role requires strong problem-solving skills, technical knowledge, and excellent communication in a fast-paced, multilingual environment.

Key Responsibilities

• Support advertisers via phone, chat, and email in Russian and English.
• Resolve technical issues, manage accounts, and guide clients on platform tools and features.
• Provide pre- and post-sales support to ensure a seamless customer experience.
• Identify recurring challenges and suggest improvements.
• Collaborate with a multil...