Vacancy Description
- Consistently offer professional friendly and engaging service
- Process all external and internal calls and emails either by redirecting calls/emails or assisting the caller/sender.
- Promptly answer telephone calls and emails addressing callers and senders in a clear friendly and courteous tone of voice.
- Take ownership of the callers request and ensure follow up according to the hotels standards
- Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering.
- Act as dispatcher through Royal Service for security guest services and other colleagues in operations.
- Update Service Requests and work orders and dispatch to the right department.
- Maintain and monitor the Royal Service software system and ensure that all services provided at Royal Service are always available and are carried out efficiently.
- Responsibly use all available systems including PMS (Property Mana...
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