Round-the-Clock IT Service Desk Analyst — Linux & Kubernetes

Open Innovation AI is seeking a Service Desk Analyst to provide first-line support in a 24/7 operational model. You will triage tickets, guide customers on platform functionality, and ensure clear, timely communication throughout the support process.

You will resolve common user issues, escalate complex cases with full context, and maintain precise documentation to support smooth workflows across L1/L2 teams.