Root Cause Analyst

At Abri, we believe every customer interaction is an opportunity to learn, improve and create better services. We're looking for a naturally curious and analytical Root Cause Analyst who is passionate about understanding what matters most to our customers and turning insight into meaningful action.

We've recently completed a podcast with Housing Ombudsman which explains how we use Root Cause Analysis (RCA) to identify underlying issues, improve services and create lasting organisational learning. You can find out more about what we do - Podcasts ¦ Housing Ombudsman Service

This role is about much more than analysing data or investigating complaints. It's about seeing our organisation through the eyes of our customers and colleagues, understanding why issues occur and working collaboratively to deliver lasting improvements. Rather than treating symptoms, you'...