Rooms Controller

Rooms Controller

The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival.

Essential Functions

• Pre-register reservations in Opera and create welcome packets prior to guest arrival
• Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue
• Answer incoming phone calls, handle guest requests and room moves
• Assign rooms at least seven days in advance.
• Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time.
• They will ensure that all group welcome materials are distributed accordingly.
• In addition, this position may be required to perform a combination of the following supportive functions, as deemed necessary by upper level management: create reservations for guests who are at the desk or w...